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Issue DateTitleAuthor(s)SourcescopusWOSFulltext/Archive link
12010Predicting Store Profit and Customer Satisfaction: The Moderating Role of Customer BATNA and Salesperson’s Job AttitudeChi, Shu-cheng Steve; Friedman, Ray; Shih, Huei-Lin Shih; SHU-CHENG CHI The 23th Annual Conference of the International Association for Conflict Management 
22010The Downside of Organizational Identification: Collective Shame and Turnover during Organizational MistakesChi, Shu-cheng Steve; Lo, Hsin-hsin; Friedman, Ray; SHU-CHENG CHI The 23th Annual Conference of the International Association for Conflict Management