https://scholars.lib.ntu.edu.tw/handle/123456789/359878
Title: | Predicting Store Profit and Customer Satisfaction: The Moderating Role of Customer BATNA and Salesperson’s Job Attitude | Authors: | SHU-CHENG CHI Friedman, Ray Shih, Huei-Lin Shih |
Issue Date: | Jan-2010 | Source: | The 23th Annual Conference of the International Association for Conflict Management | URI: | http://scholars.lib.ntu.edu.tw/handle/123456789/359878 |
Appears in Collections: | 工商管理學系 |
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