https://scholars.lib.ntu.edu.tw/handle/123456789/555334
標題: | Value-added strategy models to provide quality services in senior health business | 作者: | Yang Y.-T. Lin N.-P. Su S. YA-MEI CHEN Chang Y.-M. Handa Y. Khan H.A.A. Elsa Hsu Y.-H. |
關鍵字: | quality services; senior; Taiwan; value-added strategy model | 公開日期: | 2020 | 出版社: | Oxford University Press | 卷: | 32 | 期: | 1 | 起(迄)頁: | 71-75 | 來源出版物: | International Journal for Quality in Health Care | 摘要: | Objective: The rapid population aging is now a global issue. The increase in the elderly population will impact the health care industry and health enterprises; various senior needs will promote the growth of the senior health industry. Most senior health studies are focused on the demand side and scarcely on supply. Our study selected quality enterprises focused on aging health and analyzed different strategies to provide excellent quality services to senior health enterprises. Design: We selected 33 quality senior health enterprises in Taiwan and investigated their excellent quality services strategies by face-to-face semi-structured in-depth interviews with CEO and managers of each enterprise in 2013. Setting: A total of 33 senior health enterprises in Taiwan. Participants: Overall, 65 CEOs and managers of 33 enterprises were interviewed individually. Intervention(s): None. Main Outcome Measure(s): Core values and vision, organization structure, quality services provided, strategies for quality services. Results: This study's results indicated four type of value-added strategy models adopted by senior enterprises to offer quality services: (i) residential care and co-residence model, (ii) home care and living in place model, (iii) community e-business experience model and (iv) virtual and physical portable device model. The common part in these four strategy models is that the services provided are elderly centered. These models offer virtual and physical integrations, and also offer total solutions for the elderly and their caregivers. Through investigation of successful strategy models for providing quality services to seniors, we identified opportunities to develop innovative service models and successful characteristics, also policy implications were summarized. Conclusions: The observations from this study will serve as a primary evidenced base for enterprises developing their senior market and, also for promoting the value co-creation possibility through dialogue between customers and those that deliver service. ? 2017 The Author 2017. Published by Oxford University Press in association with the International Society for Quality in Health Care. All rights reserved. For permissions, please e-mail: journals.permissions@oup.com. |
URI: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85084514800&doi=10.1093%2fintqhc%2fmzx072&partnerID=40&md5=31258df87a88e514c9f2ca2691fcc3f2 https://scholars.lib.ntu.edu.tw/handle/123456789/555334 |
ISSN: | 1353-4505 | DOI: | 10.1093/intqhc/mzx072 | SDG/關鍵字: | aged; aging; article; caregiver; home care; human; interview; manager; outcome assessment; physical model; residential care; Taiwan; vision |
顯示於: | 健康政策與管理研究所 |
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