https://scholars.lib.ntu.edu.tw/handle/123456789/559452
標題: | Identification of quality gaps in healthcare services using the SERVQUAL instrument and importance-performance analysis in medical intensive care: a prospective study at a medical center in Taiwan | 作者: | Lu, Shu-Ju Kao, Hsiu-O Chang, Bao-Lin Gong, Shu-Ing Liu, Shu-Mei SHIH-CHI KU JIH-SHUIN JERNG |
關鍵字: | Expectations; Health services; Intensive care units; Perception; Quality of health care | 公開日期: | 29-九月-2020 | 卷: | 20 | 期: | 1 | 來源出版物: | BMC health services research | 摘要: | Assessing patients' expectations and perceptions of health service delivery is challenging. To understand the service quality in intensive care units (ICUs), we investigated the expected and perceived service quality of ICU care. |
URI: | https://scholars.lib.ntu.edu.tw/handle/123456789/559452 | ISSN: | 1472-6963 | DOI: | 10.1186/s12913-020-05764-8 | SDG/關鍵字: | adult; aged; cross-sectional study; devices; female; health care delivery; health care quality; health care survey; hospital; human; intensive care; male; middle aged; patient satisfaction; prospective study; reproducibility; Taiwan; very elderly; Adult; Aged; Aged, 80 and over; Critical Care; Cross-Sectional Studies; Delivery of Health Care; Female; Health Care Surveys; Hospitals; Humans; Male; Middle Aged; Patient Satisfaction; Prospective Studies; Quality of Health Care; Reproducibility of Results; Taiwan |
顯示於: | 醫學系 |
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