https://scholars.lib.ntu.edu.tw/handle/123456789/98989
標題: | 主管的失信與辨解之研究:探討部屬的回應與歸因 | 其他標題: | A Study on Superiors' Trust Violations and Explanations: Exploring Subordinates' Responses and Attributions | 作者: | 戚樹誠 | 關鍵字: | 信任;辯解;失信;Trust;Justifications;Trust Violations | 公開日期: | 2001 | 出版社: | 臺北市:國立臺灣大學工商管理學系 | 摘要: | 信任是人與人關係的一個重要基礎, 組織中主管與部屬間的信任關係則一直是 管理學者所關注的焦點。相對於學者對於 信任議題的重視,「失信」或是「背信」 在組織行為的文獻裡,卻是極少被提及。 人際信任帶來行為的可預測性,主管與部 屬分別透過信任機制,維繫彼此間的互動 型態與行為模式。反之,失信則可能帶來 對原有關係的衝擊及改變。本研究旨在探 討部屬在面對主管失信以及隨後主管所提出的辯解之後的回應與歸因。本研究有兩項目的:首先,研究者乃 針對主管的失信與辯解的影響因素進行探 討,瞭解部屬會如何知覺主管失信事件以 及如何進行因果歸因。其次,就管理意涵 而言,本研究結果有助於管理實務上建議 主管者在失信後所應該採取的辯解理由。 研究程序如下:研究者除了回顧相關 文獻外,亦同時使用訪視法,透過訪視實 務經理人,研究者得到有關主管失信與辯 解的描述、相關人事物的說明、以及受訪 者本身的感受等。在定量研究設計部份, 研究者根據文獻整理進行假說推導,並且 進行研究設計。研究者針對主管的失信發 展出不同的個案情境,並進行檢測其效 度。其他的變項則以量表加以衡量,以探 討變項間之關係。實證研究共分兩階段, 第一階段共獲得問卷190 份,第二階段共獲得問卷197 份。研究結果如下:第一階段研究結果顯 示,受試者愈接受主管的失信理由(如: 規範建立、平等考量、犧牲奉獻、能力導 向等),他愈覺得失信事件具有公平性。 另外,當他愈具有傳統性文化價值,當主 管失信後,他愈可能知覺該事件具有公平 性。第二階段研究結果顯示,當提供適當 理由給受試者後,某些文化價值對於主管 信任度之影響將會改變。就管理意涵上, 實務管理者在台灣的系絡下,應該以台灣 員工所能夠接受的辯解理由作為其失信事 件的合理說明,如此才能夠獲得管理者與 員工雙贏的局面。 The concept of trust is an important basis for human relations and the trust relationship between superior and subordinate in organizations has been constantly a major focus for management scholars. But, relative to the emphasis on trust-related issues, trust violations or trust failures has hardly been mentioned in organizational behavior literature. Interpersonal trust brings behavioral predictability. Through trust mechanisms, superior and subordinate maintain their interaction patterns as well as their behavioral models. On the contrary, trust violations bring impact and change to the existing relationships. This study is aimed 2 at exploring subordinate’s responses and attributions both after his or her superior’s trust violations and after superior’s explanations. This study has two purposes: First, the researcher examines the factors influencing superiors’ trust violations and justifications and try to understand how subordinates perceives superiors’ trust violations events and their cause attributions. In terms of managerial implications, the results of this study help to suggest practical managers what they should use for explanations and justifications after their trust violations. The procedures of this research project are as follows: First, the researcher reviewed literature and carried out interviews. Through the interviews the researcher obtained descriptions of the informants’ actual experiences on superior’s trust violations and justifications, who and what were involved in the process, and their personal feelings about the event. In terms of quantitative research design, the researcher based upon literature to derive their hypotheses and carried out research designs. The researcher developed various case scenarios for superiors’ trust violations and test their validity. Other variables were measured by questionnaires and used to examine relationships among them. The empirical study includes two stages: Stage 1 includes 190 questionnaires and Stage two includes 197 questionnaires. The study results are as follows: The first stage of the study shows that, the more a respondent accepted explanations for superior’s trust violations such as norm establishment, equality consideration, sacrifice and devotion, ability orientation, etc., the more the person perceived fairness toward trust violation event. In addition, the more a person had traditional cultural values, when his/her superior violated trust, the more he/she might perceive the event being fair. The results of the Stage two study shows that, when providing adequate rationale to the respondents, there would be changes for the effects of some cultural values on degrees of trust on superior. In terms of managerial implications, the researcher hope to propose concrete suggestions for practicing managers to effectively reduce the negative effects of superior’s trust violations. |
URI: | http://ntur.lib.ntu.edu.tw//handle/246246/3046 | 其他識別: | 892416H002087 | Rights: | 國立臺灣大學工商管理學系 |
顯示於: | 工商管理學系 |
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892416H002087.pdf | 30.83 kB | Adobe PDF | 檢視/開啟 |
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