Results 1-35 of 35 (Search time: 0.009 seconds).

Issue DateTitleAuthor(s)SourcescopusWOSFulltext/Archive link
12021Believe to go the extra mile: the influence of internal CSR initiatives on service employee organizational citizenship behaviorsChou E.-Y; Liang H.-Y; Lin J.-S.C.; JIUN-SHENG LIN Journal of Service Theory and Practice1
22020Engaging customers with employees in service encounters: Linking employee and customer service engagement behaviors through relational energy and interaction cohesionLiang, H.-Y.; Chu, C.-Y.; Lin, J.-S.C.; JIUN-SHENG LIN Journal of Service Management22
32018The Influence of Internal CSR Initiatives on the Organizational Citizenship Behaviors of EmployeesHaw-Yi Liang; En-Yi Chou; Jiun-Sheng Chris Lin American Marketing Association Service Research Conference 
42017Linking Employee and Customer Engagement Behaviors in Service Encounters: The Mediation of Relational Energy and Interaction QualityJiun-Sheng Chris Lin ; Chih-Ying Chu; Haw-Yi LiangAcademy of Marketing Science World Marketing Congress 
52017The influence of service employees’ nonverbal communication on customer-employee rapport in the service encounterLin, C.-Y.; Lin, J.-S.C.; JIUN-SHENG LIN Journal of Service Management1120
62016Modeling Customer-Employee Instant Rapport in the First EncounterJiun-Sheng Chris Lin ; Cheng-Yu LinAcademy of Marketing Science World Marketing Conference 
72016Satisfying Customers through Satisfied Service Employees: Integrating the Emotional Labor and Emotional Contagion PerspectivesJiun-Sheng Chris Lin ; En-Yi Chou; Cheng-Yu LinAmerican Marketing Association Service Research Conference 
82016Service Experience Management in Asia: A Review and Directions for Future Research林俊昇(Chris Jiun-Sheng Lin) ; 林政佑(Cheng-Yu Lin); 周恩頤(En-Yi Chou)NTU Management Review 10
92015The Effects of Self-service Technology Initiatives on Firm ValueJiun-Sheng Chris Lin Academy of Marketing Science World Marketing Conference 
102013Service Employees as Brand Champions: The Effect of Service Employees’ Branding Behaviors on Brand OutcomesJiun-Sheng Chris Lin ; Cheng-Yu Lin; En-Yi ChouAcademy of Marketing Science World Marketing Congress 
112012The Role of Anticipated Regret in Switching Barrier-Based Customer RetentionJiun-Sheng Chris Lin ; En-Yi ChouAmerican Marketing Association Service Research Conference 
122012Refinement of the technology readiness index scale: A replication and cross-validation in the self-service technology contextLin, J.-S.C.; Hsieh, P.-L.; JIUN-SHENG LIN Journal of Service Management2335
132012Retailers' new product acceptance decisions: Incorporating the buyer-supplier relationship perspectiveLin, J.-S.C.; Chang, Y.-C.; JIUN-SHENG LIN Journal of Business and Industrial Marketing1214
142011Do We Click at the First Sight? A Model of Customer-Employee Instant Rapport in the First Service EncounterJiun-Sheng Chris Lin ; Cheng-Yu LinAcademy of Marketing Science World Marketing Congress 
152011The influence of service environments on customer emotion and service outcomesLin, J.-S.C.; Liang, H.-Y.; JIUN-SHENG LIN Managing Service Quality112118
162011The role of expected future use in relationship-based service retentionLin, J.-S.C.; Wu, C.-Y.; JIUN-SHENG LIN Managing Service Quality3123
172011Modeling Service Friendship and Customer Compliance in High-contact Service RelationshipsJiun-Sheng Chris Lin ; Chia-Chuan Hsieh; Lin, J.-S.C.; Hsieh, C.-C.; JIUN-SHENG LIN Journal of Service Management 2931
182011Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL ScaleJiun-Sheng Chris Lin ; Pei-Ling Hsieh; Lin, J.S.C.; Hsieh, P.-L.; JIUN-SHENG LIN Journal of Retailing 113139
192011The role of technology readiness in self-service technology acceptanceLin, J.-S.C.; Chang, H.-C.; JIUN-SHENG LIN Managing Service Quality107124
202011What makes service employees and customers smile: Antecedents and consequences of the employees' affective delivery in the service encounterLin, J.-S.C.; Lin, C.-Y.; JIUN-SHENG LIN Journal of Service Management4245
212010The Influence of Service Environments on Customer Emotion and Service OutcomesJiun-Sheng Chris Lin ; Haw-Yi LiangAmerican Marketing Association (AMS) SERVSIG Service Research Conference 
222010Integrating Technology Readiness into Technology Acceptance in the Context of Self-service TechnologiesJiun-Sheng Chris Lin ; Hsing-Chi ChangAmerican Marketing Association (AMA) SERVSIG Service Research Conference 
232010An Investigation of Supplier-Dealer Relationship Bonds in Industrial Marketing ChannelsJiun-Sheng Chris Lin ; David ChienTaiwan Journal of Marketing Science 
242010工業性行銷通路中供應商對經銷商關係連結作法之研究林俊昇(Chris Jiun-Sheng Lin) ; 簡永讚(David Chien)行銷科學學報 
252009Service Quality Delivery through Self-service Technologies: A Review of Extant Knowledge and Research AgendaJiun-Sheng Chris Lin ; Pei-Ling HsiehTaiwan Journal of Marketing Science 
262008高接觸服務業之顧客與服務人員關係研究林俊昇 
272008The Effect of Self-Service Technology Initiatives on Firm ValueJiun-Sheng Lin American Marketing Association Summer Educator Conference 
282008Determinants of manufacturers' selection of distributorsLin, J.-S.C.; Chen, C.-R.; JIUN-SHENG LIN Supply Chain Management2322
292007Assessing the Market Valuation of E-service InitiativesJiun-Sheng Chris Lin ; Woan-Yuh Jang; Kuan-Jiun Chen; Lin, J.-S.C.; Jang, W.-Y.; Chen, K.-J.; JIUN-SHENG LIN International Journal of Service Industry Management 168
302007The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologiesLin, J.-S.C.; Hsieh, P.-L.; JIUN-SHENG LIN Computers in Human Behavior124123
312006Influence Strategies and Promotion Support in Supplier-Retailer RelationshipsJiun-Sheng Chris Lin ; Hui-Ju ChanTaiwan Journal of Marketing Science 
322006供應商影響策略與零售商促銷支援之研究林俊昇(Chris Jiun-Sheng Lin) ; 詹蕙如(Hui-Ju Chan)行銷科學學報 
332006原品牌態度與延伸契合度對休閒農場品牌延伸評價與購買意願之整合性分析林俊昇(Jeun-Sheng Lin); 潘信穎(Hsin-Ying Pan); JIUN-SHENG LIN 行銷評論00
342006The role of technology readiness in customers' perception and adoption of self-service technologiesLin, J.-S.C.; Hsieh, P.; JIUN-SHENG LIN International Journal of Service Industry Management137132
352005促銷價格及知名度影響休閒農場評價認知與旅遊意願之分析林俊昇(Jeun-Sheng Lin); JIUN-SHENG LIN 農業經濟叢刊00