第 1 到 42 筆結果,共 42 筆。
公開日期 | 標題 | 作者 | 來源出版物 | scopus | WOS | 全文 | |
---|---|---|---|---|---|---|---|
1 | 2021 | Believe to go the extra mile: the influence of internal CSR initiatives on service employee organizational citizenship behaviors | Chou E.-Y; Liang H.-Y; Lin J.-S.C.; JIUN-SHENG LIN | Journal of Service Theory and Practice | 11 | 10 | |
2 | 2020 | Believe to Go the Extra Mile: Exploring the Influences of Internal CSR Initiatives on Service Employee Organizational Citizenship Behavior: An Abstract | Liang H.-Y; Chou E.-Y; JIUN-SHENG LIN | Developments in Marketing Science: Proceedings of the Academy of Marketing Science | 0 | 0 | |
3 | 2020 | Engaging customers with employees in service encounters: Linking employee and customer service engagement behaviors through relational energy and interaction cohesion | Liang, H.-Y.; Chu, C.-Y.; Lin, J.-S.C.; JIUN-SHENG LIN | Journal of Service Management | 14 | 12 | |
4 | 2019 | The Influence of Internal CSR Initiatives on the Organizational Citizenship Behaviors of Employees: An Abstract | Liang H.-Y; Chou E.-Y; JIUN-SHENG LIN | Developments in Marketing Science: Proceedings of the Academy of Marketing Science | 1 | 0 | |
5 | 2018 | The Influence of Internal CSR Initiatives on the Organizational Citizenship Behaviors of Employees | Haw-Yi Liang; En-Yi Chou; Jiun-Sheng Chris Lin | American Marketing Association Service Research Conference | |||
6 | 2017 | Linking Employee and Customer Engagement Behaviors in Service Encounters: The Mediation of Relational Energy and Interaction Quality | Jiun-Sheng Chris Lin ; Chih-Ying Chu; Haw-Yi Liang | Academy of Marketing Science World Marketing Congress | |||
7 | 2017 | The influence of service employees’ nonverbal communication on customer-employee rapport in the service encounter | Lin, C.-Y.; Lin, J.-S.C.; JIUN-SHENG LIN | Journal of Service Management | 39 | 31 | |
8 | 2017 | Modeling Customer-Employee Instant Rapport in the First Service Encounter | JIUN-SHENG LIN ; Lin C.-Y; Wang W.-L. | Developments in Marketing Science: Proceedings of the Academy of Marketing Science | 1 | 0 | |
9 | 2016 | Modeling Customer-Employee Instant Rapport in the First Encounter | Jiun-Sheng Chris Lin ; Cheng-Yu Lin | Academy of Marketing Science World Marketing Conference | |||
10 | 2016 | Satisfying Customers through Satisfied Service Employees: Integrating the Emotional Labor and Emotional Contagion Perspectives | Jiun-Sheng Chris Lin ; En-Yi Chou; Cheng-Yu Lin | American Marketing Association Service Research Conference | 0 | ||
11 | 2016 | Satisfying Customers Through Satisfied Employees: Exploring the Emotional Mechanism Linking Employee Satisfaction and Customer Satisfaction | JIUN-SHENG LIN ; Liang H.-Y; Chu C.-Y. | Developments in Marketing Science: Proceedings of the Academy of Marketing Science | 1 | 0 | |
12 | 2016 | Service Employees as Brand Champions: The Effects of Service Employees’ Branding Behaviors on Brand Outcomes | JIUN-SHENG LIN ; Lin C.-Y; Chou E.-Y. | Developments in Marketing Science: Proceedings of the Academy of Marketing Science | 0 | 0 | |
13 | 2016 | What If I Make the Wrong Decision? The Role of Anticipated Regret in Switching Barrier Based Customer Retention | JIUN-SHENG LIN ; Chou E.-Y; Lin C.-Y. | Developments in Marketing Science: Proceedings of the Academy of Marketing Science | 3 | 0 | |
14 | 2016 | Service Experience Management in Asia: A Review and Directions for Future Research | 林俊昇(Chris Jiun-Sheng Lin) ; 林政佑(Cheng-Yu Lin); 周恩頤(En-Yi Chou) | NTU Management Review | 2 | 0 | |
15 | 2016 | Do We Click at the First Sight? Exploring the Customer–Employee Instant Rapport in the First Service Encounter | JIUN-SHENG LIN ; Chu C.-Y; Liang H.-Y. | Developments in Marketing Science: Proceedings of the Academy of Marketing Science | 4 | 0 | |
16 | 2015 | The Effects of Self-service Technology Initiatives on Firm Value | Jiun-Sheng Chris Lin | Academy of Marketing Science World Marketing Conference | |||
17 | 2013 | Service Employees as Brand Champions: The Effect of Service Employees’ Branding Behaviors on Brand Outcomes | Jiun-Sheng Chris Lin ; Cheng-Yu Lin; En-Yi Chou | Academy of Marketing Science World Marketing Congress | |||
18 | 2012 | The Role of Anticipated Regret in Switching Barrier-Based Customer Retention | Jiun-Sheng Chris Lin ; En-Yi Chou | American Marketing Association Service Research Conference | |||
19 | 2012 | Retailers' new product acceptance decisions: Incorporating the buyer-supplier relationship perspective | Lin, J.-S.C.; Chang, Y.-C.; JIUN-SHENG LIN | Journal of Business and Industrial Marketing | 17 | 16 | |
20 | 2012 | Refinement of the technology readiness index scale: A replication and cross-validation in the self-service technology context | Lin, J.-S.C.; Hsieh, P.-L.; JIUN-SHENG LIN | Journal of Service Management | 45 | 42 | |
21 | 2011 | Do We Click at the First Sight? A Model of Customer-Employee Instant Rapport in the First Service Encounter | Jiun-Sheng Chris Lin ; Cheng-Yu Lin | Academy of Marketing Science World Marketing Congress | |||
22 | 2011 | What makes service employees and customers smile: Antecedents and consequences of the employees' affective delivery in the service encounter | Lin, J.-S.C.; Lin, C.-Y.; JIUN-SHENG LIN | Journal of Service Management | 59 | 53 | |
23 | 2011 | The role of technology readiness in self-service technology acceptance | Lin, J.-S.C.; Chang, H.-C.; JIUN-SHENG LIN | Managing Service Quality | 208 | 161 | |
24 | 2011 | Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale | Jiun-Sheng Chris Lin ; Pei-Ling Hsieh; Lin, J.S.C.; Hsieh, P.-L.; JIUN-SHENG LIN | Journal of Retailing | 207 | 171 | |
25 | 2011 | Modeling Service Friendship and Customer Compliance in High-contact Service Relationships | Jiun-Sheng Chris Lin ; Chia-Chuan Hsieh; Lin, J.-S.C.; Hsieh, C.-C.; JIUN-SHENG LIN | Journal of Service Management | 43 | 36 | |
26 | 2011 | The role of expected future use in relationship-based service retention | Lin, J.-S.C.; Wu, C.-Y.; JIUN-SHENG LIN | Managing Service Quality | 40 | 25 | |
27 | 2011 | The influence of service environments on customer emotion and service outcomes | Lin, J.-S.C.; Liang, H.-Y.; JIUN-SHENG LIN | Managing Service Quality | 172 | 140 | |
28 | 2010 | The Influence of Service Environments on Customer Emotion and Service Outcomes | Jiun-Sheng Chris Lin ; Haw-Yi Liang | American Marketing Association (AMS) SERVSIG Service Research Conference | |||
29 | 2010 | Integrating Technology Readiness into Technology Acceptance in the Context of Self-service Technologies | Jiun-Sheng Chris Lin ; Hsing-Chi Chang | American Marketing Association (AMA) SERVSIG Service Research Conference | |||
30 | 2010 | 工業性行銷通路中供應商對經銷商關係連結作法之研究 | 林俊昇(Chris Jiun-Sheng Lin) ; 簡永讚(David Chien) | 行銷科學學報 | |||
31 | 2010 | An Investigation of Supplier-Dealer Relationship Bonds in Industrial Marketing Channels | Jiun-Sheng Chris Lin ; David Chien | Taiwan Journal of Marketing Science | |||
32 | 2009 | Service Quality Delivery through Self-service Technologies: A Review of Extant Knowledge and Research Agenda | Jiun-Sheng Chris Lin ; Pei-Ling Hsieh | Taiwan Journal of Marketing Science | |||
33 | 2008 | 高接觸服務業之顧客與服務人員關係研究 | 林俊昇 | ||||
34 | 2008 | Determinants of manufacturers' selection of distributors | Lin, J.-S.C.; Chen, C.-R.; JIUN-SHENG LIN | Supply Chain Management | 27 | 23 | |
35 | 2008 | The Effect of Self-Service Technology Initiatives on Firm Value | Jiun-Sheng Lin | American Marketing Association Summer Educator Conference | |||
36 | 2007 | The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies | Lin, J.-S.C. ; Hsieh, Peiling | Computers in Human Behavior | 211 | 148 | |
37 | 2007 | Assessing the Market Valuation of E-service Initiatives | Jiun-Sheng Chris Lin ; Woan-Yuh Jang; Kuan-Jiun Chen; Lin, J.-S.C.; Jang, W.-Y.; Chen, K.-J.; JIUN-SHENG LIN | International Journal of Service Industry Management | 17 | 9 | |
38 | 2006 | The role of technology readiness in customers' perception and adoption of self-service technologies | Lin, J.-S.C.; Hsieh, P.; JIUN-SHENG LIN | International Journal of Service Industry Management | 200 | 154 | |
39 | 2006 | 原品牌態度與延伸契合度對休閒農場品牌延伸評價與購買意願之整合性分析 | 林俊昇(Jeun-Sheng Lin); 潘信穎(Hsin-Ying Pan); JIUN-SHENG LIN | 行銷評論 | 0 | 0 | |
40 | 2006 | 供應商影響策略與零售商促銷支援之研究 | 林俊昇(Chris Jiun-Sheng Lin) ; 詹蕙如(Hui-Ju Chan) | 行銷科學學報 | |||
41 | 2006 | Influence Strategies and Promotion Support in Supplier-Retailer Relationships | Jiun-Sheng Chris Lin ; Hui-Ju Chan | Taiwan Journal of Marketing Science | |||
42 | 2005 | 促銷價格及知名度影響休閒農場評價認知與旅遊意願之分析 | 林俊昇(Jeun-Sheng Lin); JIUN-SHENG LIN | 農業經濟叢刊 | 0 | 0 |