第 1 到 5 筆結果,共 5 筆。
公開日期 | 標題 | 作者 | 來源出版物 | scopus | WOS | 全文 | |
---|---|---|---|---|---|---|---|
1 | 2021 | Believe to go the extra mile: the influence of internal CSR initiatives on service employee organizational citizenship behaviors | Chou E.-Y; Liang H.-Y; JIUN-SHENG LIN | Journal of Service Theory and Practice | |||
2 | 2012 | Refinement of the technology readiness index scale: A replication and cross-validation in the self-service technology context | JIUN-SHENG LIN ; Hsieh, P.-L. | Journal of Service Management | |||
3 | 2011 | The influence of service environments on customer emotion and service outcomes | JIUN-SHENG LIN ; Liang, H.-Y. | Managing Service Quality | |||
4 | 2011 | The role of expected future use in relationship-based service retention | JIUN-SHENG LIN ; Wu, C.-Y. | Managing Service Quality | |||
5 | 2011 | What makes service employees and customers smile: Antecedents and consequences of the employees' affective delivery in the service encounter | JIUN-SHENG LIN ; Lin, C.-Y. | Journal of Service Management |