Investigating the Factors Affecting the Outcomes and Service Quality of the Competitive Employment Service for People with Disabilities
Date Issued
2012
Date
2012
Author(s)
Lin, Li-Chen
Abstract
Background and purpose: The competitive employment service for people with disabilities has been implemented for almost 20 years in Taiwan. However, only a few researches are available in outcomes of employment services. The purpose of this research was to investigate the factors that affecting the outcomes of the competitive employment service for people with disabilities in Taipei and the quality of the service.
Methods: The competitive employment service from Department of Labor in Taipei City Government in 2010 and the information management system for National Vocational Rehabilitation Service were used to collect and integrate data. Data were analyzed with descriptive statistics, chi-square test, independent sample t-test, one-way ANOVA, binary logistic regression analysis and multivariate regression analysis.
Results: (1) Outcomes: The percentages of successful job match, successful job placement and successful employment outcome gradually decreased from 80.3% to 64.1%. The percentage of average monthly wage achieving minimum wage was 43%, and the ratio of average working days to employment service days was 0.52. (2) Impact factors: The work motivation, social adaptive behaviors and total number of employment services all had positive impacts on three indicators related to the employment rate. People with physical disabilities, people with autism and people with mental disabilities were less likely to have successful job match and job placement. The impact factors for average wage included the desire of employment, level of disabilities and work experiences. Factors that affected the ratio of average working days to employment service days were the work motivation, age, disability type and the level of family support. (3) The quality of outcomes: Improvement is still required in assisting of utilizing social welfare resources, setting individualized goals, qualities of supporting provision and withdrawal, and continued support via plans for career development and post-employment support.
Discussion and recommendations: (1) Three performance indicators of employment rate showed a decreasing trend with time of employment, suggesting that the assessment before job matching was not accurate and detailed enough and therefore affected the accuracy of job matching. (2) The work motivation was the most crucial factor for employment of people with disabilities. Vocational education in schools can contribute a significant impact to establish work motivation. (3) Reviewing the quality of services can help to clarify which contents in the services could affect outcomes.
Conclusion: Overall, the competitive employment service has accomplished significantly in all the indicators related to the employment rate. However, assisting to obtain wages that are required for basic life needs, the numbers of unemployed days and the quality of services still have room for improvement.
Subjects
people with disabilities
competitive employment service
outcomes
impact factors
SDGs
Type
thesis
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