In Search of Coproduction: Smart Services as Reciprocal Activities
Journal
COMPUTER
Journal Volume
49
Journal Issue
7
Pages
26
Date Issued
2016
Author(s)
Abstract
Service coproductions are reciprocal activities with no sharp boundary between providers and recipients; instead, all participants collaborate to enact the service. User participation is validated by recognition instead of extrinsic economic exchange. Mobility and context awareness can be crucial for successful coproductions.
Subjects
User interfaces; Mobile communication; Banking; Human-computer interaction; Law enforcement; Production; Software engineering; Design methodology; software engineering; services; service design; user interfaces for services; service coproduction; timebanking; user interfaces; human-computer interaction; WithShare; PUBLIC-SERVICES
Publisher
IEEE COMPUTER SOC
Type
journal article