經理人的衝突解決意圖之研究-一項美台之比較研究
Other Title
A Study on Conflict Resolution Intentions of Managers: A Taiwan-US Comparison
Date Issued
2002
Date
2002
Author(s)
DOI
892416H002088
Abstract
Conflict is one of the important issues in
organizational behavior. Different
organizational members have different
conflict resolution intentions when facing
conflict situations. This study hopes to
understand differences in decisional
intentions between American and Taiwanese
managers through empirical data. The
research design was as follows. After the
literature review, the researcher designed a
conflict case situation and then conduct a
pre-test. The pre-test invited American and
Taiwanese subjects with management
experiences. Modifications on the case
materials were made in order to
accommodate the requirements of
cross-cultural comparisons. In the meantime,
the researcher designed relevant
questionnaires together with the case
situations for the subjects to complete. The
formal study used the revised-versions of the case material and the questionnaires. The
content of the questionnaire included both
qualitative and quantitative information. The
former included open-ended questions,
asking subjects to describe their possible
responses toward the scenario in written
forms. The latter were responses from
questionnaires. The qualitative data were
coded and analyzed together with
quantitative data in statistical analyses and
hypotheses testing.
This study proposed five alternative
theoretical models for conflict resolution:
instrumental-outcome, instrumental-process,
inherent-outcome, inherent-process,
attribution considerations. The data showed
that, relative to American manager,
Taiwanese managers tended to avoid conflict
and the reasons were mainly due to cultural
norms rather than instrumental factors. In
terms of management implications, the
research findings will be helpful for
practicing managers to better their
understanding of the differences between
Chinese and Western managers in terms of
conflict handling, thereby the results will
improve managers having better conflict
resolution methods.
Subjects
Conflict
Conflict
Resolution
Resolution
Conflict Avoidance
Chinese
Culture
Culture
Comparative Study
SDGs
Publisher
臺北市：國立臺灣大學工商管理學系
Type
report
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