Building Up Optimum Development Procedures for TFT-LCD Manufacturers by the Integration of Knowledge Management and Quality Management
Date Issued
2004
Date
2004
Author(s)
Cheng, Yu-Min
DOI
zh-TW
Abstract
This study is to suggest the optimum new products development procedures for TFT-LCD factories by the integration of knowledge management and quality management.
Knowledge is the key for an enterprise to survive in the current ERA of innovation, especially for a company with high technology products. All technological companies have been working on setting up knowledge management system for the accumulation of created knowledge. Quality is with the same importance as knowledge, as good quality can impose a positive experience to customers and can attract customers to stay loyal towards a product, which generates future sales. Thus, quality links with customer satisfaction and retention and helps the company in the way of high profitability. Good quality can be and should be accomplished by superior design to avoid high quality cost, no matter internal or external.
Based on current working model between TFT-LCD factories and monitors manufacturers, the defects occur in end-user side are seldom reported to TFT-LCD factories, rather only the problems happen in monitors assembly line can be noticed by TFT-LCD makers. The phenomena prevent TFT-LCD designers to learn from current problems and to solve the possible similar problems in new products in early stage. High quality cost is the outcome.
The defects of TFT-LCD can be categorized into three sources: TFT-LCD sites, Monitors factories, and end-users side. This study suggests that the TFT-LCD makers should not only analyze the defects in TFT-LCD sites and monitors factories. The TFT-LCD makers should also collect the failures from end-users and analyze the failures to find the root causes. The analysis results and its solution should be implemented into new products during design stage. This demand is fulfilled by a lesson-learned database and a development procedure, which forces the designer to review and solve all design issues from customer complaints of old models.
A knowledge management system should be built up to enable the collection and statistical analysis of all failure analysis results. This thesis has suggested a lesson-learned model for the whole procedures. The lesson learned database currently only covers design dimension. The next stage is to apply the same approach to better process control and incoming material control. Considering the spirit of Total Quality Control, the concepts of lesson learned and continuous improvement should be finally deployed to whole company and organization from business, design, production to service.
Subjects
品質管理
知識管理
新產品研發
面板廠
客訴
消費者抱怨
Quality Management
Lesson-Learned
New Product Development
TFT-LCD
Knowledge Management
Field Return
Failure Analysis
Type
other
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