A STUDY ON REVENUE ASSURANCE OF TELECOMMUNICATIONS－FROM THE PHONE BILL CLAIM CASES
Date Issued
2006
Date
2006
Author(s)
Chen, Ling-Yuan Tsai
DOI
zh-TW
Abstract
Due to the innovations of technology and open of the market in the telecommunication business, competitions become tough day by day. The era of micro benefit is coming. The operation procedures become much more complex than before. It is obvious that losing revenue becomes much easier than increasing it. The issue of Revenue Assurance（RA）has replaced the issue of Customer Relation Management（CRM）in the recent years throughout the world including Taiwan. In every telecommunication company, RA becomes a crucial problem which must be solved quickly and effectively.
The competitions bring a lot of tariff promotions, accompanied by more traffic volumes (calling record transactions) and data to be processed, Revenue calculating mistakes were often found by programmers, order handling operators, CDRs（call detail records） from malfunction switches, under-trained employees and error-set networks etc., therefore RA becomes an overall risk–based evaluation mechanism of the whole enterprise. Also as a key member of the Utilities, telecommunication businesses have close relationship with the common subscribers, the enterprises and the non-benefit organizations.
This study expects to prove that from the research of the phone bill claim cases analyzed by a single department, the result revealed that if revenue loss happens, then fix it as soon as possible, or come up with suggestions to improve the operation procedures, then follow up whether the same type of losses will happen again. Furthermore the model designed by a single department can be imitated and improved by other departments of the enterprise, in other words, the whole company performs the same RA procedures altogether.
The objectives of this thesis are as follows:
1、To assure that RA is an important strategy of the telecommunication enterprises.
2、To study the liberalizations of telecommunication business by reviewing the amendments of Telecommunications Act.
3、To collect the phone bill claim cases.
4、To analyze the impacts to the revenue losses evolved from the phone bill claims.
5、To suggest that the analyses and reformations of phone bill claim cases by a single department can be developed as a model to be applied to the whole enterprise.
Subjects
營收確保；電信；客訴案
Revenue Assurance；RA；claim cases；telecommunication
Type
other
File(s)![Thumbnail Image]()
Loading...
Name
ntu-95-P92743018-1.pdf
Size
23.31 KB
Format
Adobe PDF
Checksum
(MD5):02f78a728ef9c9c45de19b2179da7314