圖書館組織溝通與服務績效關係之研究
Date Issued
1999-07-31
Date
1999-07-31
Author(s)
謝寶煖
DOI
882413H002028
Abstract
Libraries are for use. Measurement and management of customer satisfaction
with library services have been issues of concern for librarians and academics in the
field for some time. Historically, the quality of an academic library has been
described in terms of its collection and counts of its use. This traditional
orientation no longer offers attainable goals for addressing successfully the campus
community’s demands for information. Identifying new approach to demonstrate
accountability, to conceive of quality, and to monitor its attainment are current
challenges for academic libraries.
Subjects
Service Quality
Organizational Communication
Service Performance
Academic Libraries
Publisher
臺北市：國立臺灣大學圖書資訊學系暨研究所
Type
report
File(s)![Thumbnail Image]()
Loading...
Name
882413H002028.pdf
Size
67.89 KB
Format
Adobe PDF
Checksum
(MD5):5c709f3708cc60e2a24524b8c9fc954e