The Role of Technology Readiness in Customers’ Perception and Adoption of Self-service Technologies

Resource

International Journal of Service Industry Management,17(5),497-517.

Journal

International Journal of Service Industry Management

Journal Volume

17

Journal Issue

5

Pages

497-517

Date Issued

2006-08

Date

2006-08

Author(s)

Lin, Jiun-Sheng Chris

Hsieh, Pei-Ling

URI

Type

journal article