A Study on the Relationship between Emotional Labor and Burnout: Using Teacher Self-efficacy and Personality as Moderators
Date Issued
2016
Date
2016
Author(s)
Hung, Yu-Han
Abstract
Education is the source of motivation of the country. Teachers, the executor of education, are often requested to show appropriate emotions by the society, which makes teacher a high emotional labor job. Also, a teacher’s emotional problems and the burnouts caused by these problems often have a great influence on teaching quality and the learning situation of students. For these purposes, this study examined the relationship between emotional labor and burnout firstly. Then use teacher self-efficacy and personality as moderators to discuss the moderating effect. The result indicated the following conclusions: 1. A teacher’s emotional labor and burnout has a positive relationship. When teachers are asked to perform expected emotional expressions, the higher the burden of emotional labor, the higher the level of burnout. 2. Under teacher self-efficacy, efficacy of instructional strategies, classroom management and student engagement all have a positive moderating effect in the relationship between emotional labor and burnout. Through cultivating a teacher’s confidence in these three aspects, the level of burnout of the teacher can be effectively decreased. However, when emotional labor rises, the increasing rate of burnout level of a high-efficacy teacher tend to be faster than that of a low-efficacy teacher. 3. Under the big five personalities, agreeableness has a positive moderating effect in the relationship between emotional labor and burnout. Authorities concerned should use a proper way to choose suitable teachers. With high agreeableness, the level of burnout tends to be lower. However, when emotional labor rises, the increasing rate of burnout level of a high-agreeableness teacher tend to be faster than that of a low-agreeableness teacher. 4. Under the big five personalities, neuroticism has a negative moderating effect in the relationship between emotional labor and burnout. With low neuroticism, the level of burnout tends to be lower. However, when emotional labor rises, the increasing rate of burnout level of a low-neuroticism teacher tend to be faster than that of a high-neuroticism teacher.
Subjects
emotional labor
burnout
teacher self-efficacy
the big five personalities
Type
thesis
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