知識管理在醫療照護機構應用之初探
Date Issued
2002-07-31
Date
2002-07-31
Author(s)
DOI
902416H002041
Abstract
The purpose of this study is first, to
understand hospital administrator’s
knowledge and attitude about Knowledge
Management (KM); second, to find out the
status quo of KM implementation and the
combination of previous activities with KM;
third, to explore the relationship among
hospital administrator’s knowledge, attitude
and current KM implementation and future
intention on money spending.
Hospitals accredited above regional
hospital were selected as research population.
Eighty hospitals were included as a census by
mailed questionnaire and forty-nine hospitals
replied completely with a response rate of
sixty-one percent.
More than eighty-percent of the
respondents had status equal or higher than
deputy superintendent of sample hospitals.
Average recognition score of KM was
seventeen out of thirty. The highest attitude
about KM was that hospitals should regularly
collect all kinds of new knowledge. More
than half of the hospitals implemented KM
already and those who not yet implemented
more than forty percent of them had plan in
the future. In those KM implemented
hospitals, the activity of “knowledge
organizing” had relatively high score while
“knowledge sharing” lowest. “Clinical
2
Management activities” had the highest level
of combination of previous activities with
KM. Ownership status of hospital
administrators will significantly affect their
attitude toward KM. Most hospitals expect to
obtain help from other health care
organization’s implementation experience
and offer education and training courses for
administrator level The most common
obstacles include insufficient recognition of
KM and difficult in effectiveness evaluation.
Willingness to spend on KM activities had
the highest proportion on “less than 300,000
NT dollars” group. Accreditation status
impacted significantly on intention of money
spending. Hospital administrator’s
recognition score ， their attitude toward
hospital’s KM approach and hospital’s
accreditation status had significant relation
with part of previous activities combination
with KM. There was no significant
relationship between hospital administrator’s
knowledge and attitude of KM with current
status of KM implementation and future
spending on KM.
From all the findings above, this study
recommended that hospitals should establish
a special unit for KM training to improve
recognition, attitude and induce the initiation
of KM in hospital. Future research could
supplement the existing findings by
qualitative field observation on KM activities
and develop specific KM performance
indicators. Government official can promote
KM by offering training course to hospitals’
administrator and providing successful
benchmarking experience.
Subjects
Knowledge Management
Recognition
Attitude and status quo of hospital implementation
Publisher
臺北市：國立臺灣大學公共衛生學院醫療機構管理研究所
Type
report
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