Building Citizen-centred E-government in Taiwan: Problems and Prospects 1
Journal
Australian Journal of Public Administration
Journal Volume
71
Journal Issue
2
Pages
246–255
Date Issued
2012-06-01
Author(s)
Abstract
This article assesses the practice of e-government in Taiwan from a citizen-centred perspective. Since the late 1990s, the government of Taiwan has earned international recognition for its e-government initiatives. However, the analysis of e-government in Taiwan reveals that the government has neither made the best use of technology to understand and incorporate citizens' needs into e-government nor made the necessary changes in the process and established institutional arrangements for integrated services. This article identifies the problems and challenges to enhance e-government in Taiwan. It contends that the limited role and narrow-mindedness of IT personnel in charge of designing e-government as well as a risk-averse culture amongst public servants could stop e-government from moving forward. The article concludes by discussing the lessons learned from Taiwan's experience and claims that transforming the role of IT personnel, strengthening political leadership and developing strong public value are necessary to building citizen-centric e-government. © 2012 The Author. Australian Journal of Public Administration © 2012 National Council of the Institute of Public Administration Australia.
Subjects
Citizen-centred
E-government
Political leadership
Taiwan
SDGs
Type
journal article