Side effects of decision guidance in decision support systems
Journal
Interacting with Computers
Journal Volume
12
Journal Issue
5
Pages
469-481
Date Issued
2000
Author(s)
Klein G.
Abstract
Ideal Decision Support Systems (DSS) provide aid in the attainment of a solution to a particular problem of the user. However, during system interaction, the dialogue design of the DSS has the potential to influence the outcome of the solution. This side effect may or may not be desirable, but system designers must be aware of the potential impact. A laboratory study described in this report examines the significance of the impact. A total of 46 subjects conducted decisions on forecasting methods under two different design structures for DSS interfaces. An increase in guidance provided by the system led to a significant change in the decision model selected. This change in model selected resulted in a number of different solutions to the study's forecasting problem. In application settings, such impacts need to be evaluated prior to implementation to avoid the situations where the software influences the decision process.
SDGs
Type
journal article