The Application of Toyota Production System to Other Industries -The Example for Toyota After-sales Activities in Taiwan
Date Issued
2012
Date
2012
Author(s)
Chen, Eric
Abstract
The amount of automobiles is increasing recently; however, the increase isn’t for new automobiles sales. Accordingly, most profit comes from maintaining and repairing automobiles for automobiles distributors. The most importance for automobiles distributors is to think how to enhance their ability to compete with others. In order to raise the customer satisfaction, the Toyota distributor system introduced Toyota Production System (TPS) since 2003 to increase the production efficiency and shorten the repairing time.
This research studies the process of introducing TPS to Toyota distributor system, and then induces why the introducing TPS is successful. In addition, the result is useful when instructing TPS to other industries.
This study finds that continuous production line is a key factor to improve the production efficiency. The continuous production line processes one product at the same time to eliminate lead time. To ensure the continuous production line work well, it need to standardize the production process, and divide the process into several work station appropriately according to make each process time equal in each work station. However, for service industry, the amount of customer isn’t the same every day. Whether there are enough customers for the continuous production line to produce economically is also important. Finally, it still needs to combine other policies to ensure the continuous production system work smoothly when introduce TPS to different industries.
Subjects
Toyota Way
Toyota Production System
Continuous production Line
Type
thesis
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