Inter-team task conflict within enterprise systems implementations
Journal
Proceedings of the 22nd Pacific Asia Conference on Information Systems - Opportunities and Challenges for the Digitized Society: Are We Ready?, PACIS 2018
Date Issued
2018
Author(s)
Abstract
To more effectively achieve the desired overall benefits of an enterprise system (ES), practitioners often adopt a multiple-project approach along with the overarching goal of ES implementation. This requires collaboration among projects within the ES implementation. Unfortunately, this can lead to conflict among corporate headquarters, management and different functional areas. The collaborative conflict management approach encourages parties to come up with solutions for the problems they encounter. From existing evidence based on a single-project context, findings have been inconclusive on whether the collaborative conflict management approach affects collaborative behavior differently depending upon the conflict type. This study will conduct a survey and examine the above relationship in ES implementations. ? PACIS 2018.
Subjects
Information systems; Information use; Collaborative behavior; Collaborative conflict management; Enterprise system; Evidence-based; Functional areas; Multiple projects; Overall benefit; Task conflicts; Enterprise resource planning
Type
conference paper