The health management of hot spring hotels
Date Issued
2007
Date
2007
Author(s)
Chen, Chia-Mein
DOI
zh-TW
Abstract
Hot spring hotels can supply places with hot spring, lodging, food service and social contact, which are different from general hotels due to the service with core product of hot spring bathing. For the hot spring products of hot spring hotels, no matter hot spring bathing or food could enhance the health, but the health and safety problems might be derived due to improper utilization. The managers of hot spring hotels are really playing a key role to satisfy the demand of consumers' health among them. In this study, we discuss the fine health management quality of hot spring hotels according to the views of the managers. We also hope to get some constructive suggestions to strengthen the service quality of hot spring hotels so as to assure the rights of guests.
The subjects of this study were the managers who belong to The Hot Spring Tourism Association Taiwan. We used the questionnaires to study the present conditions and future prospects of hot spring hotels. 257 questionnaires were distributed and 184 of them were returned. The return rate was 71.6%. Excluding the incomplete ones, there were 150 effective questionnaires which were 81.5% of returned questionnaires. The survey was conducted from May 1, 2006 to July 31, 2006.
The process of this study was the conduct of understanding the characteristics and operative conditions of present hot spring hotels according to the views of 150 managers, and comparison of the realizations of health management quality of managers. SPSS (10.0) was used for statistic analysis in this study. The statistic methods include using Reliability Analysis-scale to determine the reliability of data, using Descriptive Statistics to perform the descriptive analysis of the basic data of managers, and the characteristic and associated health management issues of hot spring hotels, using t-test to perform the differential analysis of the health management quality among the managers who are different in gender, educational background, grade of position, seniority and whether they had participate the seminar held by the government, hot spring associations, or hot spring hotels in past one year, and the magnitude of hot spring hotels, and whether the differential analysis of health management quality had been conducted by the education and training unit, the hot spring consulting unit and the medical directive unit, and using Pearson correlation to analyze the correlation between the understanding status, need, assistance and cooperated wish of health management quality to the managers. Finally, we built a model of health management of hot spring hotels according to the studies of associated references and results of these questionnaires.
After analyzing the data, the following results were concluded: (1) there were requirements of health management quality in hot spring hotels, and the managers thought they were good for the development of hot spring hotels and wished to cooperate to it. (2) The managers were necessary to understand completely the regulations of hot spring and the education and training of hot spring knowledge were not enough for them. (3) The managers whose hot spring hotels had the hot spring consulting unit and medical directive unit had more comprehensible and cooperated in health management quality, and they also thought this quality was helpful to hot spring hotels. (4) The managers whose hot spring hotels had the education and training unit thought there was relatively higher requisition of health management quality to hot spring hotels. (5) The managers had more understanding of health management quality; it would be more helpful for the health management quality of hot spring hotels. (6) There were requisition of the hot spring therapy to hot spring hotels, and managers also had the wish to cooperate with the hot spring therapy. (7) The effective assistance and cooperation of local government are important factors to help the development of hot spring hotels in the future.
The fine health management is a very important part of service quality in hot spring hotels. It is the core value of health management of hot spring hotels that provide the safe facility, hygienic water, healthy food and professional employees that are necessary to the guests who could have safe bathing and healthful eating. The purpose of health management of hot spring hotels is passively to prevent and assure the hygiene and safety of guests, but aggressively enhance the guests' health. At the same time, hot spring hotels that creating the characteristics of health industry must be cooperated with the government, academia, medicine sector, hot spring associations, and guests so as to achieve the target of healthy bathing culture.
Subjects
溫泉旅館
健康管理
溫泉管理師
溫泉醫療
Hot spring hotels
health management
hot spring managers
hot spring therapy
Type
thesis
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