A Preliminary Investigation on Applying Design Thinking to Tele-Health Service-A Case Study of a Teaching Hospital
Date Issued
2013
Date
2013
Author(s)
Tsai, Jen-Chieh
Abstract
The techniques of tele-healthcare services have become more and more mature as Internet and medical technology being developed and improved. Designing the proper service content of tele-healthcare that satisfies consumers’ need thus becomes a tough challenge for healthcare institutes.
In this study, we set out from the point of view of consumers, and observe the tele-healthcare center. We make use of the methods in Design Thinking to analyze the situation of tele-healthcare center under its current operation. We also use the methods in Field Study to build up the records of tele-healthcare center in its operation process, consumer trial process, and in-depth consumer interviews. After investigating the records, we define the service value gap in current situation, and propose the future improvement plan for tele-healthcare center. We divide consumers into three types according to their needs, and find that the more stable consumers are in their chronic decease, the wider the service value gap is, and the more improvement is needed in designing the service.
This study has two main achievements: The first is building up the field records for tele-healthcare center. The second is defining the service value gap and propose future improvement plan for tele-healthcare center.
Subjects
設計思考
田野研究
遠距照護
Type
thesis
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