A survey on satisfaction of type 2 diabetes patients with different demographic variables to medical services
Journal
International Journal of Environmental Research and Public Health
Journal Volume
16
Journal Issue
7
Date Issued
2019
Author(s)
Abstract
Taking Type 2 diabetes as the research object, and through questionnaire interviews, this study sought to determine the degree of satisfaction of patients with different attributes with medical services according to the distribution of demographic variables. Finally, the statistical results were taken as the reference basis for medical personnel to provide care to patients. Regarding the questionnaire survey, the questionnaire items were designed through face-to-face interviews aiming at their medical treatment process, thus, patients could truly reflect their feelings. This study used the SPSS statistical software (IBM, Armonk, New York, NY, USA) for analysis, and the results show that: (1) Patients of different genders had different degrees of satisfaction with medical services. (2) The difference in age, monthly disposable income, occupational category, and education level had no significant effect on service satisfaction. (3) The research subjects were all on the high side regarding their satisfaction with the service provided by medical facilities. This study is a pilot study, and it is hoped it will be used as a guideline for improving patient care quality in the future, thus, reducing the occurrence of diabetic complications through better medical care. The long-term goal is to continuously improve care and medical service quality, thus, reducing the waste of medical resources. ? 2019 by the authors. Licensee MDPI, Basel, Switzerland.
Subjects
Demographic variable; Diabetes mellitus type 2; Satisfaction survey
Other Subjects
demography; diabetes; health care; health services; questionnaire survey; adult; Article; demography; educational status; employment status; female; groups by age; health care facility; health care personnel; health care quality; health care survey; household income; human; interview; major clinical study; male; medical service; middle aged; non insulin dependent diabetes mellitus; patient care; patient satisfaction; pilot study; practice guideline; questionnaire; sex difference; total quality management; health service; New York; non insulin dependent diabetes mellitus; satisfaction; socioeconomics; young adult; Adult; Diabetes Mellitus, Type 2; Female; Health Services; Humans; Male; Middle Aged; New York; Patient Satisfaction; Personal Satisfaction; Pilot Projects; Quality Improvement; Socioeconomic Factors; Surveys and Questionnaires; Young Adult
Publisher
MDPI AG
Type
journal article