離職率與財務績效的關係
The Relationship Between Employee Turnover And Financial Performance
Date Issued
2007
Date
2007
Author(s)
Peng, Yu-Lun
DOI
zh-TW
Abstract
Drawing upon the concepts of the balanced scorecard, this thesis examines the relationships among performance measures in the three dimensions: learning and growth, internal process, and financial results. This thesis also explores the possible lagging effects of performance in one aspect on the performance in other aspects. Using employee turnover a surrogate for employee morale and satisfaction (learning and growth), sales per employee as a surrogate for productivity, and sales return as a surrogate of quality (both for internal process performance measures), and return on assets, operating margin, and profitability (net income divided by net sales) as measures for financial results, this study collects data of listed companies in Taiwan via Taiwan Economic Journal data base for the period 2003-2005 and obtains the following findings.
Focusing on the contemporaneous relationships among the three dimensions of performance measures for the year 2004, the results indicate that when productivity is used to measure the performance of internal process, employee morale and satisfaction (EMS, hereafter) does not have a significant effect on productivity, but does have a significant effect on financial results. Path analysis suggests that productivity does not mediate the relationship between EMS and financial performance. When quality is used to measure the internal process performance, EMS has a significant effect on quality, which in turn has a significant association with financial performance. EMS also has a significant association with financial performance. Path analysis suggests that EMS directly affects financial performance, and that quality partially mediates the relationship between EMS and financial performance.
In exploring the possible lagging effects, this thesis first examines the effects of performance in learning and growth, and internal process both in 2004 on the financial performance in 2005, and finds no significant association between EMS and productivity. Productivity dose not have a significant lagging effect on financial performance either. The significance of the lagging association between EMS and financial performance varies with the financial measures used in the analysis. Path analysis suggests that productivity still does not have a mediating effect in the relationship between EMS and financial performance even the lagging effect is taken into consideration. Substituting productivity with quality indicates that EMS has a significant effect on quality, which generally has a significant lagging effect on financial performance. Path analysis suggests that, except for operating margin, quality mediates the lagging relationship between EMS and financial results.
Repeating the above analysis but using the 2005 productivity and quality data indicates no lagging effect of EMS on productivity. EMS generally has a significant lagging effect on financial performance. Path analysis suggests no mediating effect of productivity in the lagging association between EMS and financial performance. Substituting productivity with quality indicates a significant lagging effect of EMS on quality, which in turn significantly affects financial performance. EMS generally has a significant lagging effect on financial performance. Path analysis suggests that quality mediates the lagging relationship between EMS and financial performance. Limitations and suggestions are offered.
Subjects
離職率
生產力
品質
退貨率
財務績效指標
Balanced scorecard
employee morale and satisfaction
employee turnover
productivity
quality
financial performance
lagging effect
Type
other
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