Rating with confidence : how rating scales affect future wom behavior
Journal
ACR Conference Proceedings: NA-Advances in Consumer Research (Volume 42)
Pages
430-431
Date Issued
2014
Author(s)
David GODES
Abstract
It is fairly well accepted that WOM impact the receivers of social information, however there has been far less research to understand its effect on the information providers. How might the process of providing a product rating affect one’s subsequent behavior? For example, will product reviewers behave differently if they offer their rating score on a 2-pt vs. on a 5-pt rating scale?
Publisher
Association for Consumer Research
Type
book chapter