Intermediary's Elicitation and Patron's Retrieval Satisfaction
Resource
Journal of Library and Information Studies, 1(3), pp.1-25
Journal
圖書資訊學刊
Journal Volume
1
Journal Issue
3
Pages
1-25
Date Issued
2003-12
Date
2003-12
Author(s)
Wu, Mei-Mei
Chiang, Hsing-Jung
Liu, Ying-Hsang
Abstract
An elicitation is a verbal request for information reflecting one's interests, concerns or perplexities in conversation. Elicitation behavior in studies of information retrieval interaction is, in fact, the micro-level of information-seeking behavior in which the user and the intermediary exchange information to fill the gaps in one's internal state of knowledge. This study aims to understand the intermediary's elicitation behavior in terms of linguistic forms, communicative functions (illocutionary force) and utterance purposes (semantic contents) and further to identify the relationship between intermediary's individual differences and search results satisfaction. Research methods include participatory observation, conversation analysis, content analysis and statistical analysis of elicitation frequencies and questionnaires. Our research results successfully identify the three dimensions of intermediary's elicitation behavior and characterize intermediary's inquiring minds and elicitation styles. Further analysis shows that there exists a significant relationship between inquiring minds/elicitation styles and user's relevance judgment of search results.
Subjects
Intermediary
Elicitation behavior
Search interview
Reference interview
Information retrieval interaction
Publisher
Department of Library and Information Science, National Taiwan University
Type
journal article
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