Using Simulation Technique on Process Reengineering in a Physical Examination Department – A Case Study of a Medical Center
Date Issued
2004
Date
2004
Author(s)
Wang, Yu-Wen
DOI
zh-TW
Abstract
The research focuses on process planning in a Physical Examination Department of a Medical Center; the purpose is to plan an optimal process by using simulation technique as a design tool for modeling analysis and process reengineering to build a simulation system of physical examination department. Through the process of simulation, to get a result from an optimal process planning is based on the presupposition of unchangeable resource allocation and distribution presently. We hope to reduce total time of examination efficiently and effectively, control the waiting time within the rational range while providing services and achieve an objective of improving the quality of health care.
The simulation experiments are described as follows:
Experiment 1: It depends on the different packages for examination to discriminate the time for making an appointment and checking in.
Experiment 2: Doctors belonging to different departments start to make a diagnosis on time.
Experiment 3: To change the beginning time for consulting.
3-1. Let the doctors of general department who provide services for half-day physical checkups begin to consult at 9:00
3-2. Let the urologist and the obstetrician begin to consult at 10:00, and other doctors start at 11:00
3-3 Let all doctors begin to consult at 12:00
Experiment 4: Add F package to choices
Experiment 5: Experiment by integrating the conditions setting in the previous tests.
The result shows that the all experiments can reduce patient’s total examination time and average waiting time except F package. For the future work, expenses of patients could be included for the further evaluation of cost-effectiveness of Physical Examination Department after process reengineering.
Subjects
流程再造
模擬
健康檢查
simulation
reengineering
health examination
Type
thesis
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