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College of Management / 管理學院
Business Administration / 工商管理學系暨商學研究所
A multilevel investigation of factors influencing employee service performance and customer outcomes
Details
A multilevel investigation of factors influencing employee service performance and customer outcomes
Journal
Academy of Management Journal
Journal Issue
47
Pages
41-58
Date Issued
2004-02
Author(s)
Liao, H.
AI-CHIA CHUANG
Chuang, A.
DOI
10.2307/20159559
URI
http://scholars.lib.ntu.edu.tw/handle/123456789/311095
Type
journal article
