The Construction of a Responsiveness Index for the Local Government
Date Issued
2011
Date
2011
Author(s)
Chen, Hui-Ju
Abstract
Government Responsiveness is one of the most important spirits of the New Public Governance Theory nowadays. A democratic government has to clearly know what the public needs and properly make corresponding solutions to respond to public expectations on the policy making and decision stage. The government responsiveness refers to how far government policies satisfy public demands. This study has conducted a thorough literature review in public administration theory and developed an index system with three key dimensions to evaluate the government responsiveness according to theories of policy process. The three key dimensions are: Policy Responsiveness, Organizational Implementation Responsiveness, and Service Responsiveness. There are two sub-dimensions in Police Responsiveness – Participation System and Budget. Organizational Implementation Responsiveness contains Organizational Qualities, Resources Supply, and Public-Private Partnership. The Service Responsiveness includes Service Performance and Civil Feedback. The government responsiveness index was developed based on the outcomes of focus group and applied to police policy and senior citizens policies implemented by 23 local governments in Taiwan. The weights of key and sub-dimensions were generated via Analysis Network Process (ANP). This study concludes that the government responsiveness index system has the capability of being applied to other general and specific public policies as well. Besides, it especially focuses on the value of democratic participation, which differs from general performance measurements or satisfaction surveys conducted in the past. Overall, according to the capability of this government responsiveness index, this study expects that it does realize the unique spirit of responsiveness in the New Public Governance Theory.
Subjects
government responsiveness
Analysis Network Process
ANP
local government
Type
thesis
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