A Study on the Factors associated with Workplace Violence in Emergency Room: Different Perspectives from Multiple Stakeholders
Date Issued
2015
Date
2015
Author(s)
Wang, Chun-Chi
Abstract
Background and Purpose Hospital is a high-risk workplace where the workplace violence occurs, especially in emergency room. Violence makes the staff physical and mental injuries, affects the quality of their medical care, and causes them to leave. Ministry of Health and Welfare pointed Emergency violence as one of Taiwan''s current plight to the emergency room. In recent years, the public concerned the hospital workplace violence more. In order to solve the problem, this study is to investigate the factors of workplace violence in emergency room. Study Methods In order to understand the factors of workplace violence in emergency room, this study searched the hospital workplace violence news and interviewed multiple stakeholders in violence events. In order to understand the severity in Taiwan, the study observed the frequency and quantity of Taiwan hospital workplace violence. In order to make appropriate recommendations for improvements, this study summarized the attitude and behavior of respondents from different categories of staff. Results and Conclusions Since 2007, the number in news mentioned emergency violence rose obviously, and might be related to the violence that occurred in the relevant year. Public awareness on emergency violence rises greatly, and emergency violence, this vocabulary is also widely used by the news. The violence events from news and the respondents totaled 74. The high risk factors includes: men, drink or alcohol addiction, and the emergency room patient. The high risk factors about the environment includes: at 0-8 A.M. and in the process of diagnosis, first aid, and stay in hospital for observation. In this study, drink or alcohol addiction perpetrators caused 32 violence events (43%). The factor, drink or alcohol addiction, is the most important cause of emergency violence in Taiwan. The same professional roles, stakeholders may have completely opposite attitude and behavior when they faced emergency violence. Understanding the type of staff and giving different assistance according to the types could help people face the violence and not affected about their quality of service and retention.
Subjects
emergency room
workplace violence
SDGs
Type
thesis
File(s)![Thumbnail Image]()
Loading...
Name
ntu-104-R01847030-1.pdf
Size
23.32 KB
Format
Adobe PDF
Checksum
(MD5):6c3775a718ae43baf720fb59e9758d65