The impact of financial services quality and fairness on customer satisfaction

Journal

Managing Service Quality

Journal Volume

22

Journal Issue

4

Pages

399-421

Date Issued

2012

Author(s)

Liu, J.Y.-C.

Sheu, T.S.

Yang, M.-H.

DOI

10.1108/09604521211253496

URI

https://scholars.lib.ntu.edu.tw/handle/123456789/471997

URL

https://www.scopus.com/inward/record.uri?eid=2-s2.0-84863489803&doi=10.1108%2f09604521211253496&partnerID=40&md5=819e92c5310f586cfd78a8ce49bdc3b7

Type

journal article