Collaborative Real-time Digital Reference Services in Academic Libraries
Resource
Journal of Library and Information Studies, 1(4), pp.1-19
Journal
圖書資訊學刊
Journal Volume
1
Journal Issue
4
Pages
1-19
Date Issued
2004-03
Date
2004-03
Author(s)
Su, Shiao-Feng
Abstract
The real-time digital reference service is valued by most academic librarians in United States. To make the collaborative real-time digital reference service viable in academic library service, the libraries need to understand the information seeking behavior of potential users and to train the staff well. The participating libraries also need to coordinate the following issues in advance: quality control, question routing, network standards, cultural and political sensitivities, communication, copyright, and marketing.
Subjects
Live Virtual Reference
Collaborative Real-time Digital Reference Services
24/7 Reference Services
Academic Libraries
Distance Education
Publisher
Department of Library and Information Science, National Taiwan University
Type
journal article
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