Hedonic information systems quality
Journal
Proceedings ot the 21st Pacific Asia Conference on Information Systems: ''Societal Transformation Through IS/IT'', PACIS 2017
Date Issued
2017
Author(s)
Abstract
Hedonic Information Systems (HIS) are an entertainment-oriented IS used in non-office environments in which a user does not have specific goals to achieve. It is fundamentally different from the traditional IS designed for goal-oriented users in either individual or organisational work settings. Despite of the importance in improving HIS, there is a lack of academic exploration in context-specific HIS quality in a comprehensive manner. Drawing from a balanced thinking-feeling model and a theory of flow and telepresence theory, we explore the attributes of HIS quality. The Repertory Grid Interview technique (RGT) is used to interview 20 participants who have online gaming experience and 12 factors are identified. Our results show that HIS quality is a multifaceted concept that consists of not only utilitarian, but also hedonic and social features. This study is among the first to use a qualitative approach to comprehensively explore the attributes of HIS from user perspectives. ? PACIS 2017.
Subjects
Information use; Visual communication; Goal-oriented; Office environments; On-line gaming; Organisational; Qualitative approach; Repertory grids; Theory of flow; User perspectives; Information systems
Type
conference paper