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College of Management / 管理學院
International Business / 國際企業學系
Linking Employee and Customer Engagement Behaviors in Service Encounters: The Mediation of Relational Energy and Interaction Quality
Details
Linking Employee and Customer Engagement Behaviors in Service Encounters: The Mediation of Relational Energy and Interaction Quality
Journal
Academy of Marketing Science World Marketing Congress
Date Issued
2017-6
Author(s)
Jiun-Sheng Chris Lin
Chih-Ying Chu
Haw-Yi Liang
URI
https://scholars.lib.ntu.edu.tw/handle/123456789/403653
Type
conference paper