Investigating the relationship between service providers’ personality and customers’ perceptions of service quality across gender

Resource

Total Quality Management 12 (1): 57-67

Journal

Total Quality Management

Journal Volume

12

Journal Issue

1

Pages

57-67

Date Issued

2001

Date

2001

Author(s)

Lin, Neng-Pai

Chiu, Hung-Chang

Hsieh, Yi-Ching

URI

Type

journal article

File(s)

Name

15.pdf

Size

157.3 KB

Format

Adobe PDF

Checksum

(MD5):8019bca2e6308625b3a8a15860339d0c