A Study on Telecare Key Success Factors -The Effect of competency feature
Date Issued
2015
Date
2015
Author(s)
Hsieh, She-Ling
Abstract
With the advance in technology and the social structure, the Innovative Telecare model gains extensive attention in recent years. However, the current performance is not as expected owing to the fact that the deployment of innovative services cannot be achieved in one shot. Critical success factors at different phases need to be factored in appropriately to ensure a smooth implementation. Responding to the relatively rare studies on critical success factors of Telecare applications in Taiwan, and no relevant Telecare study using Analytic Hierarchy Process (AHP) for analysis, this study intends to discover the critical success factors of Telecare by using AHP methodology. With references to the related literature and use of AHP questionnaire, this study conducts survey with Telecare practitioners of Taiwan''s medical institutions to determinate the critical success factors of Telecare. In addition, through analyzing segmentation of different expert groups, this study further validates that the competency features of experts do affect the conclusions of the critical success factors of Telecare. This study derived the following key findings: First, according to the overall research, there are six critical success factors of Telecare, in order of significance, Internal environment perspective: 1 “Support from top management”, 2 “Acceptance and cooperation from physicians”, User perspective 3 “Attribution to personal health by user perception”, 4 “Follow-up phone tracking from healthcare professionals”, 5 “Instruments with user-friendly interfaces”, and external environment perspective 6 “Stable financing and payment mechanisms”. Second, the expert characteristics do affect the conclusions of the critical success factors of Telecare. Experts have their own competency characteristics, either “planning” (""Business / product-oriented) or implementation (customer-oriented), resulting in different effect upon the conclusions of the critical success factors, with varying focus on internal environment or user perspective. Expected results of this study can be referred by interested organizations as business blueprint in the implementation or operation of Telecare services to achieve high performance and optimal resource allocation.
Subjects
remote health care
key success factors
competency feature
Analytic Hierarchy Process
Type
thesis
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