Service Quality Assessment for Bicycle Paths
Date Issued
2016
Date
2016
Author(s)
Chang, Chia-Jung
Abstract
Faced with the significant environmental problem like global warming, the point of the transport policy of each country includes Green Transport. Besides the western world, the Asia-Pacific countries develop it actively in recent years and produce a marked effect. To keep up with the trend, our government advocate riding bicycle, build new bicycle paths and enhance the cycling environment to attract people. People also hold cycling activities everywhere. With the popularization of public sector and the proactive participation of citizen groups, cycling has been more and more popular for leisure and sports in Taiwan. Riding bicycle also grow steadily for commute in urban area. However, due to the restriction of finance in local government and budget subsidy in central authority, the integrity of the bicycle paths and service quality are widely divergent. Therefore, each user will feel very different. The assessment for bicycle paths and routes appeared first time in the Top 10 Classic Cycling Routes Selection in 2015. The evaluation methods of the bicycle path in this selection include safety, convenience and comfort. Besides the quality of the bicycle lane, the attitude of the administration, the tourism highlights around the bicycle lane and so on will affect the evaluation of the users. This shows the evaluation methods need to include more factors form the point of user. The research aims to develop an evaluation scheme for service quality assessment indicator system for bicycle paths that can assess in many ways. The research refers to Top 10 Classic Cycling Routes Selection and Bicycle Path Investigation Plan. It first reviews the literature and data about bicycle path to find out the indicators and the implementation process. Then the research refers to the HAPPY (Health, Accessibility, Participation, Popularity and Youthfulness) indicator system of the Top 10 Classic Cycling Routes and the investigation method and the result in Bicycle Path Investigation data to filter and integrate the indicators. After that, the research build a rational evaluation system and establish service quality assessment indicator system for bicycle paths. This indicator system finally comes out an evaluation scheme with 5 categories and 15 indicators. The “Analytical Hierarchy Process” is adopted to evaluate the weights of these categories and indicators. Eventually, 6 bicycle path of Top 10 Classic Cycling Routes Selection are conducted to verify the operability and applicability. The indicator system in this research can be taken as the reference for the authorities of the bicycle path and it will be helpful for the improvement of current bicycle path and the planning design in the future.
Subjects
Analytical Hierarchy Process (AHP)
Green Transport
Assessment Indicator System
Service Quality
Bicycle Path
Type
thesis
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