Research On Implementing Lean Process And Organizational Change In The IT Service Industry
Date Issued
2007
Date
2007
Author(s)
Hwang, Ken-Chung
DOI
zh-TW
Abstract
NAME：KEN-CHUNG HWANG MONTH/YEAR：July, 2007
ADVISER：Jaw, Y.L. Ph.D. & Chen, Homin Ph.D.
TITLE：Research On Implementing Lean Process And Organizational Change In The IT Service Industry
The major issue of this thesis is to discuss an evaluation program on employee performance based on valid man-hour. From an accounting’s point of view, valid man-hour should include all working time of workpeople. However, in case of the author’s company, after inner-controlled system has been implemented, employees who need more time for learning, preparing and searching information are viewed as well performance workpeople with low cost per man-hour. It reveals that valid man-hour which has been recognized by an account may be as a waste since it no value has been added.
The key cost factor for an IT service industry is the human resource. The study briefly introduces conceptual framework of Lean production in Toyota case study. Moreover, the Lean service in vehicle maintenance process can reduce the time for customer waiting. It can be used in decreasing cost of human resource for implementation in the IT service industry. In additional, the issue of quality can be eliminated by Lean six sigma. Eventually, PDCA cycle, organizational change and motivation can be key factors of success for the Lean process implementation.
The study use two different case studies of author’s company to discuss the possibility of the Lean implementation in human resource and operation process. The Lean production, Lean Six Sigma and Kanban system can be executed in human resource and process improvement in service industry in order to eliminate the wasted resource. The study analyzes efficiency of the Lean implementation in human resource and the operation process by comparing the result before and after implementation.
Finally, the study indicates that the Lean implementation can lead to the issue for the organizational change. How to ensure the success of organizational change step by step needs to build equitable reward mechanism to motivate employees. After this, eliminating employees’ uncertainties and preventing conflict which from the changes of human resource allocation, organization, process and authority can execute the Lean implemnetation continuously and improve operation of the company.
Subjects
精實生產
精實六標準差
精實服務
組織變革
看板方式
Lean Production
Lean Six Sigma
Lean Solution
Organizational change
Kanban Process
SDGs
Type
other
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