Cases Syudy and Literature Survey of Cost of Quality
Date Issued
2009
Date
2009
Author(s)
Chen, Jun-Cheng
Abstract
Cost of Quality (COQ) was introduced by Dr. Juran in 1951. COQ was compared to Gold in the Mine and expressed in financial money. COQ can provide mangers information about how much money the company invest on improving quality and spend on defects to help managers make critical decisions. The objective of the study is to elaborate on whether the COQ system adoption of the case companies improve quality and decrease cost, and investigate the applications, trends, and advances in COQ during the past six decades. In this thesis, there are five parts. The first three part are discussing three case studies. The fourth part is the comparison between two case companies and the fifth parts the literature review of COQ. The following is the detail descriptions:.This part is to probe into the three-year COQ implementation in a tissue manufacturing case company. The COQ of the manufacturing cost was 17.3% in the first year and 14.5% in the third year. It shows the effectiveness of the COQ system..The case company is a pharmaceutical company which implement the COQ system for three years. Its COQ of the manufacturing cost decreased from 8.39% to 7.22%, which also shows the success of the COQ adoption..Total Quality Management (TQM)., COQ, customer satisfaction are analysed in a pump factory. The results indicate the internal customer satisfaction increased, the external customer satisfaction decreased. The overall staff do not have enough understanding in COQ and TQM..This is a comparison study of two case companies. The results show the different improvement extent to the COQ adoption due to the COQ implementation..The study looks into the literature survey of the past six decades in the COQ in terms of definitions, models, applications, advances and trends.
Subjects
Cost of Quality
Case Study
Total Quality Management
Literature Survey
Customer Satisfaction
Type
thesis
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