The compensatory protective effects of organizational and supervisor support for nurses’ morale in sickness presenteeism: a three-way moderated mediation model
Journal
Journal of Managerial Psychology
Journal Volume
40
Journal Issue
2
Start Page
113
End Page
131
ISSN
0268-3946
Date Issued
2024-11-01
Author(s)
Wu, Hsin-Pei
Abstract
Purpose
The present study explored sickness presenteeism as a linchpin connecting prolonged working hours to elevated turnover intention among hospital nurses (mediation). In addition, we examined the joint moderating effects of organizational health care support and supervisor support on the second stage of the “long working hours-presenteeism-turnover” process (three-way moderated mediation).
Design/methodology/approach
We conducted a two-wave survey to collect data over a four-month period from hospital nurses in Taiwan. The final sample for analysis had 294 nurses.
Findings
We found that presenteeism partially mediated the elevated turnover intention after working long hours four months later. We also found a significant three-way moderation effect of organizational health care support and supervisor support on the positive relationship between presenteeism and turnover intention. Specifically, nurses reported the lowest turnover intention with high levels of both organizational healthcare and supervisor support, the highest turnover intention with both support being low, and the intermediate level of turnover intention when any one of the support was high.
Practical implications
Organizations should build a positive work environment through organizational health care support and supervisor support to retain talents.
Originality/value
Our findings suggested that support resources of different origins (organization-level vs line supervisor) can compensate for one another to protect the employees in demanding work conditions. Our moderated mediation model exploring the psychosocial context of presenteeism has theoretical contributions pivoting on the interplay of resources at different levels in the organization as well as practical implications for presenteeism management.
Subjects
Long working hours
Organizational health care support
Sickness presenteeism
Supervisor support
Turnover intention
Publisher
Emerald
Type
journal article