Constructing National Life Quality Indicators -the Health Care Dimensions（I）
Date Issued
2002-07-31
Date
2002-07-31
Author(s)
薛亞聖
DOI
902621Z002004
Abstract
Research on health care quality is a major focused issue for medical professions and
academic field. Largely depending on the purpose of the measurement, the criteria of health
care quality are difficult to establish, and quality is also very difficult to measure. There are
two stages in this study: first, through indepth interview with experts and focused group
technique, the authors are able to evaluate the credibility of quality indicators drawn from the
literatures; second, to develop a questionnaire for health care service quality and perform a
pilot test of the questionnaire. The authors also propose a framework for the study of health
care quality, that is, the health care quality triangle, which includes health care resources and
facilities quality, public health and clinical quality, and health service quality. Based on the
review of the literature and focused group interview of the experts, four dimensions with 21
indicators are identified for health care resources and facilities, four dimensions with 19
indicators for the public health and clinical quality, and six dimensions are identified through
factor analysis base on JCAHO and SERVQUAL for the health service quality. Finally, the
authors suggest medical ethics must be included as the core of the health care quality triangle
so as to construct a comprehensive model for evaluating health care quality.
Subjects
Health care quality
indicator
Facility quality
Clinical quality
service quality
medical
ethics
ethics
SDGs
Publisher
臺北市：國立臺灣大學公共衛生學院醫療機構管理研究所
Type
report
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