The Exploring the Relation of Satisfaction and Turnover Intention of Staff in Long-Term Care Institution -A Study of Suang-Lian Elderly Center
Date Issued
2012
Date
2012
Author(s)
Yu, Ya-Ching
Abstract
The global are facing the "aging of the population" question, and long-term care services needs also quickly the increase. In the long-term care in order to ensure that the services provided by institutions quality consistency, the staff job stability is a very important. The study of the main purpose explores the satisfaction of staff in the long-term care institutions, the impact of personal characteristics on the staff satisfaction and turnover intention and the relation of the staff satisfaction and turnover intention. It can be really found staff members were not satisfied with the factors.
The questionnaire is cross-section research of all staffs in Suang-Lian Elderly Center. By for the institution in end of March and early April 2012 held the three times staff meetings after the close to staff conduct a survey issued a questionnaire 150, recovery 150, the recovery rate 100%, 48 with a deduction contents of the questionnaires filled a incomplete null, effective questionnaire to 102, effective rate of return 68%.
Analysis tools use of statistical software SPSS (Version 18), statistical analysis include Reliability analysis, Descriptive statistics analysis, Correlation Coefficient analysis, Bivariate Association analysis (T test and ANOVA) and Factorial Analysis of Variance (Stepwise regression) .
The results include: 1.Suang-Lian staffs in personal characteristics and staff satisfaction of the difference, besides gender and professional license as there is no significant differences, and other personal characteristics children, manager, working hours, age, marriage, education, seniority, the type of work, and working scheduling type are significant differences. 2. Suang-Lian staffs in personal characteristics and turnover intention only children, age and marriage are significant differences. 3. Suang-Lian staffs in different satisfaction sections, including working environment, leadership style, career management, business strategy, company vision, business cultures, communication management and staff to participate in with turnover intention are negative related, to staff has the higher degree of satisfaction with the lower turnover intention. In the case of business culture negative related is highest-level, business strategy negative results minimum. 4. According to the stepwise regression analysis as a result, only communication management of significant explained.
Subjects
long-term care institution
satisfaction of staff
turnover intention of staff
relation
Type
thesis
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