An empirical study of software process maturity, TQM practices and organizational characteristics in Taiwanese companies
Journal
Total Quality Management and Business Excellence
Journal Volume
16
Journal Issue
10
Pages
1091-1102
Date Issued
2005
Author(s)
Abstract
Abstract In this paper, the authors examine the relationship between TQM-based organizational culture, organizational characteristics, IS department characteristics, and the modified software maturity process (MCMM). The result shows that the use of data, continuous improvement, customer-orientation, and the job challenges are significantly correlated with the MCMM levels. The size of the organization, IS department size, and IS department roles also have impacts on MCMM level.
SDGs
Type
journal article