Innovation for the Integration of POS and Consuming Process - Food and Beverage Industry
Date Issued
2015
Date
2015
Author(s)
SHIH, YAN-RU
Abstract
The thesis is to study the application of smart technology on integrating POS system and consuming process to create an innovative service circumstance of food and beverage industry. In Taiwan, there are over 100,000 restaurants offering foods to 23 million people. Although many existing O2O platforms provide services of searching, booking or ranking restaurants, the overall consumption process is still divided into many parts, resulting in labor intensive working environments of restaurants and also the waste of time of consumers. The purpose of this research is to study how to re-arrange the new service processes through the application of technology, such as the integration of information system and cloud POS, the automation and digitization of information; reducing the expenses of fixed cost by BYOD(bring their own device ). Moreover, restaurants on the platform can reach the economies of scale, making the investment of information system possible. The research leverages VPS( Value-Position-Scenario) framework to define the innovation process and adopts VCC(Value Creation Cycle) to analyze how to create the value in the industrial ecosystem of the food and beverage industry.
Subjects
Food and Beverage Industry
Service Innovation
POS Systems
Value Creation Cycle
Smart Technology
SDGs
Type
thesis