Correlation Analysis Between the Personality Traits and Job Performance of Commercial Bank Employees: A Case Study of a Domestic Commercial Bank
Date Issued
2012
Date
2012
Author(s)
Lin, Hsiu-Chuan
Abstract
The overall business environment of the Taiwanese financial industry has witnessed immense transformations over the past few years. To achieve acceptable work performance these days, professionals working in the financial field have been tasked with offering clients closer interaction, more specialized consultation, and higher quality services than ever before. In the past, the majority of companies recruited new employees based solely on their professional capacity at the expense of other critical factors which could affect performance and results in the workplace. Nowadays, however, increasing numbers of academics and business people believe that personality traits are a crucial factor to be considered during the recruitment process and that the personality of new employees will directly affect their subsequent job satisfaction, job performance, and turnover rate. The aim of this study was to discover whether a correlation exists between particular personality traits and job performance of employees currently working in the business unit of a commercial bank; in addition, employees were divided into groups based on their respective job duties in an attempt to determine how significantly job performance differs—if at all—between people with different personality traits.
This study focused on employees currently working in the business unit of a domestic commercial bank with particularly exceptional performance, and was conducted using a questionnaire format. A total of 507 valid questionnaires were collected. This study examined the correlation between personality traits and job performance of employees both in terms of individual job duties (i.e., Corporate Banking Account Officers, Personal Banking Account Officers, Wealth Management Managers, Customer Service Assistant Managers, and Customer Service Managers) as well as without regard to such job duties; to assess these personality traits, a personality test was designed using the 28-question online edition of the Myers-Briggs Type Indicator (MBTI). Statistical analysis was conducted using t-Test to explore the correlation between different personality traits and job performance for the various job duties.
The results of this study show that, when excluding job duties as a factor, there is a significant discrepancy in job performance among the employees, working in the business unit of a commercial bank, with different personality traits. In addition, with the exception of Corporate Banking Account Officers, a significant discrepancy in job performance was found to exist among Personal Banking Account Officers with different personality traits, as well as Wealth Management Managers, Customer Service Assistant Managers, and Customer Service Managers.
Subjects
Commercial bank
Job duties
Personality traits
Job performance
Type
thesis
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