Performance Evaluation of Construction and Maintenance Division - A Case Study of National Taiwan University
Date Issued
2011
Date
2011
Author(s)
Chiang, Ya-Lan
Abstract
Human Resources is the most important intangible assets in a unit. The identification of the hardworking, abled and contributing colleagues is definitely an imperative topic.
Through analyzing related literature, it is discovered that the complicated management and related administrative work flow were due to the differences in the types , nature and scale of contracted works. During the construction period, in addition to the maintenance of quality of works, contractors also have to deal with various accidents and inevitable factors so as to ensure the timely completion of works.With all these factors and variables, we still do not have a set of objective, east and reasonable assessment tools to quantify the quality and efforts of contractors. An appraisal thereby becomes a brain-racking task for the appraiser. Such assessment mechanism might not be able to guide and inspire the spirit of collaboration and passion of works, and create an atmosphere for competition which would lead to the survival of the fittest.To improve the situation, this research would take reference of the balanced scorecard system. Indicators of evaluation would be calibrated in accordance to the mission and vision set by the unit, and each indicator would be given its weight with reference to the contribution made by each group. The system effectively mitigates the difficulties in assessment caused by the differences in the types, nature, scale, duration, marketing and workflow of works.The research reveals the key to the realization of mission and vision of the unit includes whether the below could be executed with effectiveness: the execution of budgets, the management and control of progress of works, the management and control of efficiency, the management and quantity of cases, the management and control of quality, the provision of sincere and immediate services and the overall operation of all groups. In other to assess in real the level of completion, 22 indicators on the quality and quantity will be set in accordance to the nature and importance of the works.
To avoid the influence of the subjectivity of supervisors, the research suggests a 80%：20% ratio for indicators on quantity and quality respectively.These indicators include the degree of execution of budgets, the efficiency of execution of budgets, the time limit of maintenance, the time limit of calling quotations, the time limit of official documents, the number of work projects, the number of cases of maintenance under oral contracts, the number of quotations made, the number of documents received, the management of official documents and research, the checking of quality of works, 5 indicators, the supervising of works, the verification of construction, the evaluation of maintenance, the survey on the degree of satisfaction, the reply to suggestions of administration in school, the number of suspension of electricity without warnings, the realization of assessment of management, the cooperation of works, team spirit, the sharing of work burdens, etc. The research has made use of the data of cases in the year of 99. The assessment system is proved practical and workable with the use of the information in the degree of contribution of each group, the rank, the degree of realization, the individual degree of realization and the assessment by the group leader. The procedures, methods of the research and the assessment indicators are provided for the reference of other work units.
Subjects
Balanced Score Card(BSC)
Performance Evaluation
Type
thesis
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