A Study of Automation Technology for Reader Services in Taiwanese Public Libraries
Date Issued
2014
Date
2014
Author(s)
Yang, Chien-Ting
Abstract
In order to reveal the status of automation facilities in Taiwanese libraries, rendering assistance to public libraries in Taiwan, this study reorganized previous studies of library automation status, library statistics, library performance measurement, library service quality and user satisfaction, and investigated the needs, adoption and acceptance toward the 8 major automation technologies for reader services in Taiwanese public libraries. This study collected 360 valid questionnaires from 469 Taiwanese public libraries (response rate 76.76%). The results showed that: 1) Computers or kiosks for collection search were the commonest technology public libraries adopted for reader service. 2) The utilization of self-checkout facilities was low. 3) There existed urban-rural area gap in terms of public libraries’ adoption of automation technology for reader services. 4) The major concern of public libraries to adopt automation technologies for reader service is the subsiding requirements from the users, and the declining necessities seen by the libraries. It was also found that most readers had problems to operate the facilities and required librarians’ assistance. With the automation technologies for reader service, more library users were able to help themselves utilize the library resources, also seen as the major benefits with the technologies. In general, most participants of this study had positive attitudes to automation technology for reader services, but they didn’t have enough knowledge on it. Based on the results, suggestions regarding the future research and field practices were made with respects to the administrative, consultancy, and executive affairs for public libraries in Taiwan.
Subjects
Automation technology for reader services
Library automation
Library statistics
Type
thesis
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