A Study on the Critical Success Factors of Information Technology Strategies - A Research on an International Carrier
Date Issued
2007
Date
2007
Author(s)
Hou, Hsien-Yu
DOI
zh-TW
Abstract
One of the most challengable issues in today’s business operation is to form an effective strategy and ensure that it can be successfully implemented. Nowadays, IT strategies as a part of business strategies have crucial impact on the business development. Especially, IT technologies could bring opportunities for new business models or have direct impact on current business operations. Identification of the Critical Success Factors in the formulation and implementation of IT strategy can help enterprises to produce more effective outcome.
The purpose of this thesis is to suggest a framework for the study of Critical Success Factors on the formation and implementation of IT Strategies. The framework consists of three aspects. Firstly, environment, Secondly, process, and Thirdly, forms and contents.
The study is based on the three aspects to develop a set of criteria for the assessment of IT strategies. The environmental aspect includes the clearness of business strategy, the clearness of a business model, the existence of benefits and the references from competitors. The process aspect includes the support of senior managements, the way that the organization supports and the resources management abilities of IT division in an enterprise. The forms and contents aspect include clear IT road map, the organization to implement the strategy and IT architecture of the enterprise.
The study shows that clear business strategy, clear business model, clear benefits, and the references from competitors are the major Critical Success Factors in the formation of an enterprise IT strategy. The supports from senior managements and the internal organization are also identified as a Critical Success Factors in the implementation of IT strategy.
Lastly, when IT plays as an enabler to influence business strategy, it creates new opportunities for IT Division in an enterprise to add business value. IT Division must pursue the ability to glue business and new information technologies. IT Division, as a strategic unit in an enterprise, needs to understand more on the relationships between IT and business operations and put more effort to collect corresponding information. This can help IT Division to sell their idea and make the senior management buy-in their recommendations.
Subjects
商業策略
關鍵成功因素
Information Technology Strategy
Business Strategy
Critical Success Factors
Type
other
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