PCM廠商技術服務品質與滿意度之研究-以公立醫療機構為例
The study in technology service quality and satisfaction of Profession Construction Management supplier─an example of municipal medical facilities
Date Issued
2007
Date
2007
Author(s)
Lee, Chung-Pai
DOI
zh-TW
Abstract
Many municipal medical facilities have been expanded recently to meet medical needs of public by renovating old buildings. However, the construction standards of medical facilities are varies comparing to regular buildings. Many requirements must be followed through the construction process to reach the regulation requirements and the buildings must be renovated according to medical care needs. Many government servants do not have architecture background. It is difficult for them to exam or audit a construction implementation plan.
Public construction industry has moved to high technology management gradually in Taiwan. Profession Construction Management (PCM) was used in municipal medical facilities to solve any construction management problems, such as lock of manpower, supervision construction schedule, quality assurance, prime cost control, and etc. However, PCM is not the key to all the problems, and that is because the job responsibility can not be clear between PCM companies and their clients; also, the different perception of contracts from both PCM companies and their clients, which led them to reevaluate client satisfaction survey.
“Article 4-1-1 Enquiry and examination on the planning and the evaluation of feasibility and 4-1-4 Examination and consultancy relating to the supervision of work and the management of contract performance under Regulations for Selection and Fee Calculation of Technical Services Providers Entrusted by Entities” was applied to as a model to distinguish responsibility between contractors and clients in this study.
References were used to create survey questionnaires for the study and SPSS was used as a tool to analyze collected data. This study will aim at analyzing the correlation between municipal medical facility satisfaction results and quality of services provided by PCM, and provides meaningful suggestions to improve the current issues. The three areas looked into are: (a) service items provided by PCM; (b) the services, which are highly value by municipal medical facilities; (c) the correlation between the quality of services and satisfaction provided by PCM.
The results of the study will provide PCM a way of discovering causes of dissatisfaction from municipal medical facilities, unclear written responsibility in contracts, and the un-meet needs in order to improve completed describing contracts, and offer better services to meet clients’ requirements in the future.
Subjects
專業營建管理
公立醫療機構
施工督導與履約管理
服務品質
滿意度
Profession Construction Management (PCM)
municipal medical facilities
supervision of work and the management of contract performance
the quality of services
satisfaction
Type
thesis